Frequently Asked Questions
Requirements for email sent
to MyChurchDonations
A. To insure that your email is not filtered out, please include
"MyChurchDonations" in the subject line followed by your
subject
heading. Example: "MyChurchDonations: Question
about a
transaction".
B. Always include your username in the body of the email.
C. Never include your password or a credit card number.
Email is
not secure.
Response to your email will be sent within 24 hours during the
business week.
Donor Questions
1. Why have I
received notice my credit card has failed? I know the card
is valid and I am within my credit limit?
Other Questions
1. Why do we have to
give MyChurchDonations.com authorization to make deposits and
withdrawals to our church bank account, and authorization to make
charges to a credit card?
2. What type of bank
account do we need?
3. How do we receive
the money from the donations submitted through MyChurchDonations.com?
4. Is the information
we submit on our application secure?
5. Who will review the
information on our application?
6. Is there a contract
to sign?
7. How do we prevent
charge backs?
8. How do we protect
ourselves from an individual who decides to stop the charges?
9. Can we accept credit
card payment for materials produced or distributed by our church?
10. Is there a minimum
use requirement? What if we don't submit any credit card donations for
several months?
11. Why do you ask for
so much information on your Member Registration form?
12.
Why do you have such a long and complex Church Agreement
contract?
13. How do I set my browser to manage cookies?
14.
What is PDF
format, and how do I get it or read it?
15.
I keep getting an error message that says, "The Page
cannot be displayed."
Answers to Donor Questions
1.
Why have I received notice my credit card has failed? I know the
card
is valid and I am within my credit limit? Occasionally your bank or
credit card provider will perform random security checks on transactions
causing your card to temporarily fail. Some credit card providers will
do this whenever a new transaction is unusual for your historical
pattern of card use. This can be avoided by calling the customer service
number (often located on the back of your credit card) and verifying
MyChurchDonations.com transactions.
Answers
to Other Questions
1. Why do we have to
give MyChurchDonations.com authorization to make deposits and
withdrawals to our church bank account, and authorization to make
charges to a credit card? This is a standard practice in the industry.
The acquiring bank uses an automated system to electronically deposit
payments into the merchant's account, or to electronically withdraw
collections. We use electronic funds transfer to deposit funds directly
into your account to help minimize our overhead and provide an
economically feasible means for you to be able to accept credit cards.
You will usually receive payment for the donation before the card holder
receives their credit card statement. A card holder has several months
to dispute a charge, and if an individual who made the donation claims
the charge is incorrect or fraudulent the funds have to be returned
(charge back) unless you can prove otherwise. We need to be able to
withdraw money from your account, or charge your credit card if
necessary, to cover such a claim. The annual membership renewal fee will
also be automatically charged to your credit card when it is due. To
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2. What type of bank
account do we need? You
will need a business checking account. Your bank must allow this account
to be credited and debited via ACH methods. Your present business
checking account will likely be sufficient. To top
3. How do we receive
the money from the donations submitted through MyChurchDonations.com?
The money will be deposited directly into you checking account by
Electronic Funds Transfer within 10 business days after you submit your
transactions. To top
4. Is the
information we submit on our application secure?
Yes, your application information is encrypted and secured. To
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5. Who will review
the information on our application? A trusted administrative assistant
will review the application for completeness. The information you
provide will be kept secure and confidential. To
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6. Is there a
contract to sign? Yes, you will be asked to sign a form confirming you
have read, understood, and will abide by the Church Agreement, the
User’s Guide, and the Schedule of Fees. You also need to sign an
authorization for ACH transactions (enable us to electronically
transfer funds directly into your church account) and to guarantee the
account. It is necessary for the church board to authorize the
acceptance of this program, and the senior pastor, board chair,
treasurer and the top ranking lay member leader need to sign the
contract. To top
7. How do we prevent
charge backs? A properly completed Payment Consent Form authorizing the
donation is needed to protect your church from a charge back. If a
cardholder questions a charge or claims the charge is fraudulent or
incorrect, the credit card processing bank will call us and ask for
verification. If we provide
them with a copy of the signed authorization within 72 hours, the matter
should be resolved and no charge back will occur. To
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There are many laws protecting
consumers. Protect yourself and your church with proper documentation
and competent, ethical practice. To top
8. How do we protect
ourselves from an individual who decides to stop the charges?
See No. 7 above. To top
9. Can we accept
credit card payment for materials produced or distributed by our church?
No the agreement is only for donations and can not be used for
charges for goods delivered. If
this is a need of your church, please contact us for solutions to your
needs. To top
10. Is there a
minimum use requirement? What if we don't submit any credit card
donations for several months? There is no minimum use requirement. There
are no additional monthly or annual expenses in order to have the option of being able to accept church
donations by credit card. This is one of the benefits of becoming a
member with MyChurchDonations. To top
11. Why do you ask
for so much information on your Member Registration form? We have tried
to keep it to a minimum, and have actually been able to simplify the
application form and process, compared to the requirements of most Banks
and Merchant Account Providers. To
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12.
Why do you
have such a long and complex Church Agreement contract? This is the
reality of the financial world today. It is a standard requirement and
reflects the same expectations that your local bank would require for a
Merchant Account. We all wish contracts could be brief, we are told that
our contract is actually less complex than the typical contract required
by most Banks and Merchant Account Providers
13.
How do I set my browser to manage cookies?
You
can set your browser preferences to either accept all cookies or alert
you each time a cookie is offered.
- In Microsoft Internet Explorer 5: On
the menu bar, click the Tools menu and select "Internet
Options..." When the Internet Options screen opens, select the
"Security" tab. Click the Custom Level button. Scroll down
to the section marked "Cookies" and select the
"Enable" option for both types of cookies listed. Click
the OK button to close the Internet Options screen and return to the
browser.
- In Microsoft Internet Explorer 4: On
the menu bar, click the View menu and select "Internet
Options..." When the Internet Options screen opens, select the
"Advanced" tab. Scroll down to the yellow exclamation icon
next to "Cookies" and select the "Always accept
cookies" option. Click the OK button to close the Internet
Options screen and return to the browser.
- In Netscape 6: Open the Edit menu and choose Preferences.
Under the Advanced category, choose Cookies. (If not all options are visible in this category, click to expand the list.)
Click one of the radio buttons:
Enable all cookies: Choose this to permit all web sites to set cookies on your computer and receive them back during subsequent visits. Note: If you choose this option, and later choose to reject all cookies, you may still have some older cookies stored on your computer (though no new ones will be set).
Enable cookies for the originating web site only: Foreign cookies are not accepted or returned. Cookies received through email (when the message contains a web page) are treated as foreign cookies.
Disable all cookies: Choose this to refuse all cookies.
If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."
- In Netscape Communicator 4.x: On the menu bar, click the Edit menu and select "Preferences...".
When the Preferences screen opens, click on the "Advanced"
category and select the "Accept All Cookies" option in the
box labeled Cookies. Click the OK button to close the Preferences
screen and return to the browser.
- In Netscape Navigator 3.x: On the menu bar, click Options and select "Network Preferences".
When the Network Preferences screen opens, click on the Protocols
tab. In the box titled "Show an Alert Before", unclick the
checkbox for "Accepting a Cookie" Click the OK button to
close the Network Preferences screen and return to the browser.
14.
What is PDF format, and how do
I get it or read it? Adobe Portable
Document Format (PDF) is a worldwide standard for electronic document
distribution. It is a universal file format that preserves all of the
fonts, formatting, colors, and graphics of any source document,
regardless of the application and platform used to create it. PDF
files can be shared, viewed, navigated, and printed exactly as
intended by anyone with an Adobe Acrobat Reader. You can get it for
free from the Adobe
Website.
15.
I keep getting an error message that says, "The Page cannot be
displayed." If
you are getting the error message immediately when you request a page,
something in your computer is likely the cause of the problem. Below I
have listed some things you can do that might solve the problem. If
the error message occurs after several seconds and your browser times
out, the cause of the problem is likely on the Internet.
If
the problem is on the Internet there is not much you can do. Try
logging off the Internet and then logging on again using a different
access number, or wait awhile and try getting the page later.
Unless
you lost your connection or a server is down, you should be able to
get the page by clicking on the refresh button, or by clicking on the
back button and trying the page link again. This may happen if the
Security settings in your browser are not set right for SSL. Follow
the instructions on the error message or the help documentation in
your computer to check your Security settings.
Third
party cookie managers, pop-up ad stoppers, ISP connection optimizers,
download managers, and other memory resident programs and browser
plug-ins can cause the problem. Try turning them off and adjusting
your computer's configuration so the miscellaneous programs only load
into memory when you need them. If you are using any of the programs
that are designed to work with your browser and the Internet, make
sure you have the most current, up-to-date versions. Visit the support
area of the maker's Website and look for the fixes or work-a-rounds
for know issues.
Cookies
that track your movement on the Internet, and other "spyware"
can cause this problem. Lavasoft
distributes a free multi spyware removal utility called Ad-aware
that scans your memory, registry and hard drives for known spyware
components and lets you remove them safely.
If
you continue to get the error message, here are some other things you can do
that will likely clear it up.
- Microsoft
frequently comes out with updates and new fixes. Make sure you
have the latest fix by running the Windows Update
feature.
- Clear
your cache and the temporary Internet files. You can do that by
clicking on the Tools menu and selecting Internet
Options. In the middle section of the window that pops up,
click on Delete Files. Check the box for Delete
all offline content, and click on OK.
- If you
still get the error message, select Internet Options
again and in the lower section, click on Clear History
and select yes from the small window that pops up. Then in the
middle section of the Internet Options window click on Setting,
and move the slider a notch or two to the right to increase the
amount of disk space to use.
- If you
still get the error message, delete the cookies stored on your
system by selecting Delete Cookies in the Internet
Options window.
- If you
still get the error message, select Internet Options
again, then the Advanced tab and unselect “Show
friendly HTTP error messages.” Also unselect “Do not save
encrypted pages to disk” in the Security section.
- If you
are using Windows 98, run the repair tool for IE. From the Programs
menu select Accessories, then System Tools,
and then System Information. From the Tools
menu select Internet Explorer's Repair Tool and
follow through with the repair.
If you are using Windows XP use the Internet Explorer
Troubleshooter. You can find it by selecting Help
and Support from the Start menu, clicking on
Index on the Tool Bar, typing in Internet Explorer
in the search window, and double clicking on troubleshooter. You
can also repair Internet Explorer by going to the Control Panel,
selecting the Add or Remove Programs, clicking on the Add/Remove
Windows Components, removing Internet Explorer, and then adding
Internet Explorer.
- Here
is another fix for advanced computer users. Don't use this fix
unless you know what you are doing. If you still get the error
message, look for copies of Wisock.dll, Winsock32.dll, Wsock.vxd
and Wsock32.vxd that are not located in the Windows\System folder,
and rename them with .tmp as the new file extension. If this fixes
the problem but one of your Internet programs no longer works
properly, check the Website of the malfunctioning program for an
update or assistance.
- If you
are an advanced computer user, Microsoft has several other fixes
in their knowledge base. Search on ”Troubleshooting Browsing
Error Messages in Microsoft Internet Explorer.”
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